One Assist — insurance fraud with one assist company

Address:	Mumbai City, Maharashtra, 400058
Website:	oneassist.in/contactus

I have taken an Insurance to cover up my mobile handset from damage/loss/theft. One Assist company has assured me to replace the handset if any one of the incidents happens as mentioned. I approached them 19th November 2108 and raised a service request when my mobile got damaged out of an accident. They told me to send the damaged handset and assured me for repair or replacement. I had sent the same to them but on 11/12/18, they said they can only pay 12000/- or return the handset without any repair/replacement. They actually false selling the insurance product to me while buying my I Phone SE model. I am totally upset. This is a real fraud or forgery thing happened to me. I hope this consumer complaints forum will take up this issue and help me out.