One Assist — mi redmi note 4 they have not cleared water log on mb

Address:

Mumbai City, Maharashtra

Sir I met with an accident on 17/ 4/18 my phone screen broke and the battrey back got damaged I made a claim on 17th they came and took my phone & replaced the screen & gave me on 13/5/18 as I had my final exam I dint put the SIM in my phone on 23rd I noticed that the screen sides was not sealed properly and the battrey got heated a lot i charged the whole night and used for 2 hrs the battery got drained to 10% then I made a call & said them so they told go to nearby MI Service CENTRE & get it sealed properly & told that the battery claim does not cover in their insurance then I left off and on 6th of June I went to MI Service CENTRE to put a new battery there they told it will cost 1180 so I told to change them they saw in the destop that on 5/5/18 they had given inspection remarks that there is a water log on MB but Fine TP .& battrey cover damages this was given by MI SERVICE RECORD ON 5/5/18 by WHITE FIELD BANGALORE RADIANT service centre code XMIN1893. SIR there was a liquid damage on 5th itself but they cleared only screen and not water log now because of the liquid log not cleard my camera flash Is completely gone and there is over heating of the BATTERY I called for a claim again on 6 th of June now they are rejecting my claim, to rectify the liquid damage they r rejecting which covers my insurance because of there negligence iam facing this mentle stress .when i call them they say why you dint inform on that day itself these problems sir when I started to use itself i came to know about these problems I called them for claim on 23rd may, 6th June, again on 24th June they take 48hrs to inform me each time of my claim to say wether they r going to take my phone or not till now they gave me invalid reason please help me out I had insured in the name of ARATHI SRIDHAR POLICY NO IS 1719219 .I took insurance on 24/1/18 kindly help me out.thanking you.