One Assist — mobile damage claim

One Assist denied my claim, they say an unauthorized modification in my mobile.
But I never open my mobile at my end. one time my mobile opened in authorized service center and I have job sheet. Submit all details like job sheet and other document but they are not ready for this.
I submit damage request within 48 hours Claim SR # 2157488 on[protected].
my mobile damaged due to a road accident, my mobile in my lower pocket slip due to accident and comes under tyre of Honda Aviator and screen and back panel damaged.
I want repaired my mobile.
+3 photos
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