One Assist — one assist membership cancellation for hdfc credit card

When i was introduced to one assis plan i was informed that for this plan subscription one time payment is required and lifetime applicable but now after one year again rs 1899 is deducted from my credit card ending with 8219. I don't want this one assist subscription anymore. Please cancel my subscription for one assist and refund the amount deducted for this year.
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Mar 29, 2020
Updated by SHANMUKHA D.N.
My one assist relationship id : [protected]
Verified Support
Mar 30, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Shanmukha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
Verified Support
Mar 30, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Shanmukha, Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
Verified Support
Apr 01, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Shanmukha, Thank you for providing us with your Membership Details. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
Verified Support
Apr 01, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Shanmukha, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.
Apr 09, 2020
Updated by SHANMUKHA D.N.
Already 6 working days over from April 1st. Till now I haven't received my refund. Please check and let me know on this.
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