[Resolved] One Assist — one assist renewal without information

[Resolved] One Assist — one assist renewal without information

J Juliet Lopez

Dear sir, I'm using hdfc credit card and i found that without any intimation you have deducted the amount of 1799 from my credit card in feb 2018 towards renewal of one assist plan. This services was activated in 2017 but i didn't use it and i have not been informed of auto renewal. I don't like to continue this service. Kindly cancel this plan and request you to refund the amount of rs:1799. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card. Deducted date : 9th feb 2018 Name : juliet lopez Card ending number : 8663 One assist member id : 170732 Was this information helpful? No (0) Yes (0)
Jan 24, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 12, 2018 OneAssist Consumer Solutions Customer Care's response Dear Juliet, We regret the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly. Regards, Devendra, OneAssist, social Media Team. Verified Support Dec 12, 2018 OneAssist Consumer Solutions Customer Care's response Dear Juliet, As per the telephonic conversation happened over call. You were informed about your membership account is inactive and you also confirmed that no amount has been deducted. Regards, Devendra, OneAssist, Social Media Team. Dec 13, 2018 Updated by Juliet Lopez Dear Sir, The amount of Rs:1799 had been deducted on 9th Feb 2018. Regards Juliet Lopez
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