One Assist Plan — cancellation of plan and refund

One Assist Plan — cancellation of plan and refund

A Art work from Avinashi, Tamil Nadu

I got a msg reg. Renewal of plan without my concern. This is too bad.. I want to discontinue this one assist account asap. These are the msgs i received: 1. Dear (Icici bank) customer, renewal of policy wa power single rs. 1399 for cpp/oneassist has been regd vide sr[protected] on 02-feb-18. It will be completed in 1 wkg day. 2. Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed. 3. Dear customer, your oneassist membership has been successfully upgraded to power individual. Pl login to www.oneassist.in for plan details and more download the oneassist app from http://goo.gl/UjBqf2 and secure your account. An the 3rd point was todays msg.. Upgrading to power plan?.. What id happening?.. Pls cut this. Service for me immmediately. Angelina Was this information helpful? No (0) Yes (0)

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Angelina,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssis

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Angelina,

As per the telephonic conversation, your membership has been cancelled and the refund has been initiated.

It will be credited to your bank/card account in 7 working days.

Regards,

Brijesh,

Team OneAssist.