[Resolved]  OneAssist Consumer Solutions — rs-1899/- deducted from account to one assist plan on 17/12/17

Address:411033

I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 17/12/17 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.
Please deactivate it immediately and refund money asap. Because i have many problem face money related issue.

Please i request to u.

Date of incident : 17/12/2017
Icici bank account[protected]
Sr[protected]
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Jan 24, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Dec 18, 2017
Updated by Ganesh Ingale
I am a icic bank debit card holder, the bank has auto debited rs.1899 from my debit card without my authorization on date 17/12/17 and i don't want this membership so cancel the membership and refund the same;

Sr no:-sr[protected]

I urge one assist to cancel this preposterous membership at once and debit the amount back into my debit card.

I requested to u...
Dec 19, 2017
Updated by Ganesh Ingale
Need to urgent solution.
Dec 19, 2017
Updated by Ganesh Ingale
please share complaint number.
Dec 19, 2017
Updated by Ganesh Ingale
Hi Sir,

please help us,

Thanks,
Ganesh Ingale
Verified Support
Dec 22, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist
Dec 26, 2017
Updated by Ganesh Ingale
Hi Team,

Policy Cancellation request of CPP/One Assist has been registered vide SR[protected] on 20-DEC-17.

Already one week past when to refund my amount.it's been 6 days of deactivation of the service One assist but still not getting the money that has been deducted from my icici bank account. Please it's my kind request you to refund the same money which has been deducted within in this week.

Still I am waiting for your confirmation, It is a matter of escalation to escalate it to the higher authorities.

I have try to call but not to any one answer.
Dec 29, 2017
Updated by Ganesh Ingale
Hi Sagar,

It's been 7 working days of deactivation of the service One assist but still not getting the money that has been deducted from my icici bank account. Please it's my kind request you to refund the same money which has been deducted within in this week. I am waiting for your confirmation

Thanks and Regards,
Ganesh Ingale,
[protected].
Dec 29, 2017
Updated by Ganesh Ingale
Please share contact number because below number not any one pickup or response...

[protected]
[protected]
[protected]
[protected]
[protected] press 5 not connect .

So please call mi.
Complaint comments 

Comments

Without prior intimation Rs.1899/- is debited from my icici account.
please cancelled my this policy and refund Rs.1899/- in 7 day.
leage case file on one assist If you do not refund my mony.
OneAssist Consumer Solutions Customer Care's response, Dec 20, 2017
Verified Support
Dear Sambhaji,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2683065.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Deepali

Team OneAssist

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