One Broadband — inaccurate service - doesn't respond to customer issues promptly

Address:	In Center, 49/50 MIDC, Rd Number 12, Andheri East, Mumbai, Maharashtra 400093
Website:	www.onebroadband.in

Hi,

I had filed complain to them on wednesday, 22nd april 2020, 13.21hrs about the interruption in the internet connection (Ticket id: in[protected]. I was promised to get the resolution asap. Today i. E. Monday, 27th april 2020 12.27hrs, i am yet to receive a resolution.

The worst part of it is, they fail to keep their customers posted about the delay. It becomes the duty of the customer to run after the csr to find updates. Moreover, all that i got to hear "yes sir, it would be done today eod any which ways", "i am escalating this issue on priority basis", "give us a last chance and we will resolve your issue by today eod" any many other fake promises. I feel disgusted and sorry for having to choose such a pathetic service provider.

Now via this forum, i am demanding a refund of my money.

Their service has been deteriorating day by day. If you buy a quarterly plan, please consider a maximum of 70days o[censored]sability of their services, the rest of the day you will only lodge complaints and wait for help.

Please take serious actions against these loots. They don't deserve to be in the industry of internet service providers without knowing the right quality measures.