One97 Communications — amount deducted but the provider didn't get the same

Address:

781005

On 18/3/2019 i have done a payment to dishtv below is my account details where my amount goes, but my services provider didn't get the same.

Dishtv.

Your a/c 1131 is debited with inr 425.00 on[protected]:10:13 a/c bal is inr. Info: pur/one97 communications l/noida/one97 communications l/seq no 865355. Call [protected] (If in india) if you have not done this transaction.