One97 Communications — book train ticket but not refund yet

I have been booked train ticket but not successfully ticket booked transaction failed yet not refund amount of 2205
16th Feb 2019
Id:[protected]
Bank refund.id:[protected]
Now what can I do for refund amount of 2252 any requirements for your side
Pls pls refund my train not booked and you still not credited my money. Today 27th march still not refund.