One97 Communications — cancellation because tickets were not boooked

Address:400063

Hello,
Today i bought two tickets for pvr cinema in oberoi mall, mumbai. I booked the tickets (Remember they were j seats) and payed with my axis bank debit card. Apparently, the transaction was done and i can see the money (Inr 961.48) withdrawn from my bank account. I was waiting for the tickets on my email or through a text message on my phone but that never happened. I check the free seats on line at pvr cinema and my booked tickets seemed to be not booked. So something happened. I paid, my money was withdrawn from my bank account, but i have no tickets and i need to buy them again if i want to see the movie. Could you please help me with this so that i have a refund of my money? Thank you.
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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