One97 Communications — did not get refund money

I have booked two train tatkal ticket from ndls to cpr on 26 feb 2018 in irctc rail connect app but ticket did not comfirm it had been automatically cancel and money already have debited from idbi bank account, but still not refunded.
Plz look into this matter immediately.
A/c n3080 dr for inr 1250.00 cardtxn:rpay-pos/one9. A/c bal inr 4247.10 (Incl. O[censored]nclrd chqs) on 26feb 11:04hrs. Call [protected] if card not used by you
My gmail is - [protected]@gmail.com
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
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    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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