One97 Communications — exchanged product not received

Address:	Thane, Maharashtra, 401202
Website:	Paytm Mall

I have received promocode for my order of laptop. The details of the promocode is as follows:-

G1g3zxwwwdwaaw

This promo code is applicable on groceries.
Value: rs. 600
Valid from:[protected]:19:25
Valid till:[protected]:19:25
How to redeem
1. Download the paytm mall app and sign in.
2. Place your order and click on “have a promocode” section
3. Enter the promo code displayed in the email above
4. Upon successful completion of the transaction, you will be given a cashback as per cashback offer
5. Proceed to payment page.
6. This is a one-time usage code. Please note that any leftover amount will not be carried forward.
7. Applicable only on paytm mall

By utilizing this promocode i have ordered loreal paris excellence cream hair colour black on 17/11/2018. But product was not received in good condition and hence was requested for the change of product. Accordingly the product was picked up by blue dart and return was approved.

However, the exhanged product was not made available to me till date.