One97 Communications — fraud case from the paytm regarding order no: [protected] dated 20/04/2019 mobile no: [protected]

Address:

Vitt Bhawan, Jaipur, Rajasthan, 302005

I, hanish jain ordered samsung galaxy s10 worth rs. 67000/- from the paytm mall on 20th april 2019 order no is [protected] and its expected delivery date was 22nd april 2019. Today is 24th april 2019 and still it is showing handed over in my order book, not delivered to me yet. Now i want to cancel my order but i am not able to cancel it. I called many times to the customer care but they couldn't provide me the solution yet. Almost 48 hours have been passed to raise the problem (Complaint no:[protected] still not find the solution. I belong from a very medium class family and its a very big issue or money to me. I cannot bear this kind problem with me. I also never expected this kind of service from the paytm at all. Now its a very serious issue to me. Kindly provide the solution as soon as possible..