One97 Communications — issues with debited amount

Amount is not credited to recipient and debited from giver account.
Below mentioned details (Bill reference information):

Payment id[protected]
Payee id[protected]
Consumer code[protected]
Payment amount inr 25520.06
Date of payment 07/12/2019
Payee name one97 communications limited
Bill reference information[protected]
Payment remarks ashmi class iii sec term