[Resolved]  One97 Communications — money booked for emi for failed ticket

I have an irctc account with user ID Loveubrij. On 15 december I tried to book Air tickets 2 times from Gau to Delhi. Transaction ID's are [protected] and [protected]. I had tried to book it through EMI option powered by Paytm. I used my Sbi credit card for these transaction. Both the time ticket was not booked but my credit limit was reduced by Rs 5065 and Rs 5065 again, now the amount of Rs 10130 has been converted to EMI's. The bank has converted the amount to EMI's even when ticket was not booked. My credit card statement shows that the money is transferred to merchant EMI to be paid to one97 communications Mumbai. Why they have not rejected the amount when ticket was not booked. They simply take the money and their customer care number is not easily accessible. The paytm customer care number ask for the paytm account and they only help their users. As I don't have a paytm account as I have booked it through irctc account. Now no I taking responsibility, nor the bank, nor the irctc and paytm. I am having lots of problems due to this this type of behaviour by the irctc and paytm. Please help me so they never repeat this kind o[censored]nlawful deduction. Thanking you
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jan 17, 2019
Complaint marked as Resolved 
One97 communications did not take any steps to resolve it. They did not even reply my emails. But after 27 days my money was credited back to my sbi card
One97 Communications customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    One97 Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    1240
    Pending
    0
    Resolved
    105
    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all One97 Communications contact information