[Resolved] One97 Communications — money booked for emi for failed ticket

 
1 Review
India
 Brijraj911 on Dec 27, 2018
I have an irctc account with user ID Loveubrij. On 15 december I tried to book Air tickets 2 times from Gau to Delhi. Transaction ID's are [protected] and [protected]. I had tried to book it through EMI option powered by Paytm. I used my Sbi credit card for these transaction. Both the time ticket was not booked but my credit limit was reduced by Rs 5065 and Rs 5065 again, now the amount of Rs 10130 has been converted to EMI's. The bank has converted the amount to EMI's even when ticket was not booked. My credit card statement shows that the money is transferred to merchant EMI to be paid to one97 communications Mumbai. Why they have not rejected the amount when ticket was not booked. They simply take the money and their customer care number is not easily accessible. The paytm customer care number ask for the paytm account and they only help their users. As I don't have a paytm account as I have booked it through irctc account. Now no I taking responsibility, nor the bank, nor the irctc and paytm. I am having lots of problems due to this this type of behaviour by the irctc and paytm. Please help me so they never repeat this kind o[censored]nlawful deduction. Thanking you

money booked for emi for failed ticket
money booked for emi for failed ticket
Complaint marked as Resolved Jan 17, 2019
One97 communications did not take any steps to resolve it. They did not even reply my emails. But after 27 days my money was credited back to my sbi card

Complaint Status


[Dec 28, 2018] One97 Communications customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    9%
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    phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
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    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
    One97 Communications - money booked for emi for failed ticket