One97 Communications — no refund from two months order id [protected].

Address:

530044

Ordered on 13 october 2018 and its 15th december. The order id is [protected]. Got fake product and returned on 20th october. Shared my bank details on 23rd october as per your request. Waited 20 long days. Did not got refund and again asked me to share bank statement and bank details and shared the details. Again no refund took place after all these efforts. Called cc again and they said we started from over end on 26th november please wait up to 14th december and definitely get the refund before 14th december. Sent lot of messages, mails, calls, no one are responding and saying non-sense every time. Again i shared the recent statement today. What should i do now?? Should i proceed legally. Need refund amount of 1781/-...