One97 Communications — not providing prize money

Filing of a case against paytm mall (One97 communication)
Compensation of rs 1 lac.

Complaint - i had participated in an online contest organised by paytm mall on 31 may, 2018. I had won that contest and result was announced on 6 june, 2018.
The prize which was a shopping voucher of rs 10000 was awarded, which was distributed among our four tagged friends including me.

Paytm mall didn't inform me that the prize will be distributed among all four equally. All of other three got coupon of 2500 rs each but i didn't get any voucher. I had initiated, participated and my commented post had won that contest. They didn't even inform me and no terms and conditions were given regarding the same.

After a while when i asked them for my voucher no. Of times they didn't reply. Then i tweeted my query on twitter by tagging them. After so many efforts, i got coupon from them which was expired or already used.

I messaged them repeatedly and they sent me code and asked to order anything by using code. Also they asked me to order with my own money and will get cash back as well as my order. Using that code, i ordered handbags. After few days that order got automatically cancelled and i didn't get any cashback and prize. And i requested them again. They asked me to order again without using code and they said after delivery of products, they automatically transfer cashback in my account. But again they cancelled my order and didn't give any cashback.

Third time, i asked them for prize, they asked my to order bags again and when your order will ship, send us order no., we will provide you cashback.
After ordering the item, i sent them order no., they said they cannot process my request.

Now almost 11 months have been passed, and they did not provide any solution, in fact, they have blocked my funds (That i used against order in order to get cashback) three times without giving me any benefits. Its totally mental harassment and fraud.

I want compensation of rs 1 lacs for harassing me for 11 months and even not providing any of prize money. All the related facts, screenshots, messages etc. Has been attached for references.