One97 Communications — order no: [protected] | lenovo ideapad 330s | laptop brought by paytm

Hello PayTM,

This issue is regarding my order:

PayTM account number: [protected]
Order No: [protected]
Order Details: Lenovo Ideapad 330s (Core i3-7th Gen(7020U)/4 GB RAM/1 TB HDD/35.56 cm(14 inch) HD/Windows 10/No ODD) 81F4008UIN, Thin & Light Laptop (Platinum Grey, 1.67 Kg)
Sold By: Systech It Solutions

I want to return my order, because I am not satisfied with the same and want to buy another higher-end laptop, but I am unable to do so, kindly look into it. I have tried it from the app, website and your customer care. Everywhere the option I am getting is only of "Replacement", why is it so? If a potential customer is unhappy with his/her purchase, do you people not care about it?

First, when I wanted to change the delivery date of the order, your app didn't help me at all. And your customer care suggested that I "cancel the order". Really?!? Do you people want to make customers go away, is that the case? Then, when I wanted to return the order, your app told me on 11th September, 2019 that I could return the product only till 10th September, 2019, when I had received the product on 10th itself. Then, on contacting the customer care for the same, the lady suggested filing for a defective product (when in reality I don't think the product is defective, it just doesn't meet my expectations) and gave me a helpline number on which I was to call to get the job-sheet generated, but that number turned out to be invalid. Amazing right? I wonder if I am the only one receiving such pathetic service from your side, or do you have a whole community of such customers.

I am really dissatisfied with this behaviour of such a reputed brand, and would suggest you to please look in the matter and resolve the same. I am attaching the screenshots for your reference.

Thank you.

Regards.