One97 Communications — refund money of payment gateway in irctc ticket booking 26/12/2018

I have booked a train ticket from TNA to KUDL on 26th DEC 2018 in irctc rail connect app through payment gateway one 97 comm but transaction go failure ones (Ticket not booked) but money go debited from BANK OF MAHARASHTRA bank account, but still not refunded.
Plz look into this matter immediately.
Message:-
Rs.380.98 was spent on your ATM Card No. ending xxxx2926 ONE97 COMMUNICATION Lon 26-Dec-2018.A/cNo xxxx4322 Bal is Rs.5280.34 CR and AVL Bal is Rs.5280.34 on 26 Dec 11.6AM
Rs.380.98 was spent on your ATM Card No. ending xxxx2926 IRCTCon 26-Dec-2018.A/cNo xxxx4322 Bal is Rs.4899.36 CR and AVL Bal is Rs.4899.36 on 26 Dec 11.6AM

Email id:[protected]@gmail.com

With regards
Akash Borude
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One97 Communications customer support has been notified about the posted complaint.
Dec 31, 2018
Updated by Pooja Aute
Reminder
Please give reply fast and refund money
Jan 03, 2019
Updated by Pooja Aute
Is there any respossible person who cares of customer n resolve our problem.
8 days completed, still no any positive reply & refund
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