One97 Communications — refund not initiated since a month

On september 16th i tried to purchase realme xt mobile from my realme account. Unfortunately payment debited from my sbi account but order was not confirmed although bank deposit payment to site one97 communication ltd. I thought probably its happen due to busy lines and i tried second time to purchase, but the second transaction was also failed but once again payment debited from my account and gone to one97 communication ltd. I did two attempt for payment and both were failed to confirm order but both time payment debited from my account and gone its to one97 accounts.

I write many emails to your realme address with bank account statement as attachments. Waii received first transaction 201909160660804712112 igahadows1 refund from realme after 10 days on 26th september but second transaction 201909160660817198311 igahadpex5 payment refund is still pending.

Now realme says they haven't got the refund from one97 and now its in their hand to give my money back.

I am in tense, depression and feeling stress because rs 15999/- is very valuable for me