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One97 Communications — regarding payment and transaction

Dear sir/madam,

Actually i tried to book a tatkal ticket on oct 03 at 11 a. M. But the ticket was not booked showing error but my amount (Rs. 848.68) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..
"thank you for using your sbi debit card xxxx17 for a purchase worth rs 848.68 at one97 communications. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]"
For your reference i have attached the screenshots of irctc which shows the ticket is not booked and yonosbi transaction history which shows that the amount was paid to one97 communications ltddelhi dlin.

For further informations, you can contact me at ssaurav. It.[protected]@nist. Edu

regarding payment and transaction

Complaint Status


[Oct 03, 2019] One97 Communications customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    8%
    Complaints
    719
    Pending
    0
    Resolved
    56
    phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    location
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301