One97 Communications — Related to payment refund

My friend add money rs 5115 on 1 Feb via lazy pay card through paytm after that money deducted from my LAZY PAY CARD
After some time he got add money failed msg by Paytm
But in my account money was deducted ... almost 16 days are gone still not received my refund in my card
Pls resolve this

RS 5115 ON 1 FEB TO MY FRIEND VIA LAZY PAY CARD
BUT THEY DID NOT RECEIVED MONEY..BUT IN MY LAZY PAY CARD ITS PAID ...AND HE GOT FAILED TRANSACTION PAYMENT MSG ...I