One97 Communications — Rs.5000/- transferred to Paytm Wallet a/c went to ONE 97 a/c

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had transferred Rs.5000/- from my UBI saving a/c to Paytm wallet. But it did not get transferred in it. Instead, due to your faulty Paytm App software, it wrongly got transferred to ONE 97 COMMUNICA / DNOIDA, (Paytm’s parent company). This is revealed in the UBI bank statement.
Hence, it requested to please correct the transaction by transferring the amount of Rs.5000/- from
ONE 97 COMMUNICA / DNOIDA, (Paytm’s parent company) to -- My Paytm wallet.
I am submitting all the details as desired.
1) E-Mail [protected]@gmail.com
2) Mobile [protected]
3) The transaction ID as per the UBI saving account statement
Date Description Trans. ID Db/Cr Transaction amount
¬¬¬28 Nov 2016 POS: ONE 97 COMMUNICA/ S38834218 Db 5000(INR)
DNOIDA/[protected]

4) Order No [protected] dated 28 Nov 2016 time 01:17 PM Status- Payment Failed
Hope this meets the requirement and early transfer of my Rs. 5000/- will be done in Paytm Wallet.
I am attaching the screen shot of the order no [protected] which shows “PAYMENT FAILED” as it has not been transferred to Paytm wallet but went to ONE 97 communica /DNOIDA/[protected] with Union bank transaction id S38834218.
Yours sincerely
V. K. Job