[Resolved]  One97 Communications — tickets didn't booked but money debited

Dear sir/madam
I had booked three tickets from pnbe to kota for irctc rail tickets, from my father's debit card (Binay kumar), on 18/02/2020. But due to network problem we received otp a little late. After entering otp, it was taking too much time for processing. So, i cancelled those tickets during processing was going on. But the money rs.1661.98, was debited from sbi bank. It is a week from cancellation of tickets, but i didn't received any refund.
Kindly help me. Please refund my money.
The massage that i received:
"otp for your online purchase of rs.1661.98 at one97 communications thru state bank debit card 5596*02 is xxxxxx. Do not share this with anyone."
With regards
Sonam kumari
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Feb 29, 2020
Complaint marked as Resolved 
I wrote a complaint letter and submited it to consumercomplaint.in . I got an email from consumer complaint.in as it forwarded my complain to one97 communications Ltd. . After sometime on the same day at night I received a message from bank that my money is debited in my account.
One97 Communications customer support has been notified about the posted complaint.
Feb 29, 2020
Updated by Aahana yadav
Thanks for concerning my complain. I have received money by yesterday (28/02/2020) at 07:23p.m.. Thanks a lot.
Complaint comments 

Comments

Thanks for concerning my complain. I have received money by yesterday (28/02/20) at 07:23 p.m.Thanks a lot.
I have got cheated by this site . I kindly request you to pay me back
Or else I will make a complaint against it .
I have lost 1121 rs . It’s not about the money
This is a cheating from this app and I’m an advocate I knew how to handle this !
I ll go ahead until I get back my money
Order success full, but not delivery,
Please refund.

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