[Resolved] OneAssist Consumer Solutions — activate one assist service in hdfc credit card no-7298 without my knowledge.

Narayan Devadiga

from Mumbai, Maharashtra

Address:	400708
Website:	One Assist

Hi,
I am narayan devadiga, without knowing to me hdfc credit card has activated one assist and asking me pay the amount and rs 1200/- (Approx.) has been deducted from my account. I don’t want to avail this services, but i am been force to buy this services. Since more the 1 week i am chasing with the customer care people for de activation of this services. I had spoken with rahul gaikwad (Customer care one assist), he was literally again and again convincing and forcing us to take this services.
I just want to immediately deactivate this service from my hdfc credit card no - 7298, and reimburse my deducted amount.
I hope this is clear with your team. And please stop harassing us.

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Jan 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 18, 2017

Updated by Narayan Devadiga Kindly update as still the One Assist services is been activated on my HDFC Credit card.

As this services is added in my card without my knowledge, Request for my full deducted amounts to be reimburse to my account.

Nov 19, 2017

Updated by Narayan Devadiga I am contentiously harassed by one assist team for buying this product/ services. Today mr agnel had called me and he was literally torturing me, i am really frustrated and in depressed stage by continuously called from one assist

Hdfc team please help here i really upset with the one assist team and into depression because of the continuously harassment everyday for the deactivation.

Regards,
Narayan devadaiga

Verified Support

Nov 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 1637865 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Verified Support

Nov 20, 2017

OneAssist Consumer Solutions Customer Care's response Apologies,

Please ignore the previous reply,

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Verified Support

Nov 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Narayan,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Nov 21, 2017

Updated by Narayan Devadiga customer id- 2940063

Nov 21, 2017

Updated by Narayan Devadiga This is nearly about 2 weeks now, I am chasing for the deactivation and reimbursement of my deducted amount from my HDFC credit card.

Kindly confirm me the refund amount . I got a call from One assist Team, only Rs 300/- will be refunded of Rs 1299/-. As Rs 1000/- will be deducted . This is not accepted . I want the full amount to be refunded.

Do you want me to go to Media Press complaint about the fraud . I am been completed harassed by the One Assist Team and forcing me to buy this product. I am mentally disturbed by this.

HDFC Team- Need your immediate attention Please.

Regards,
Narayan Devadiga.

Verified Support

Nov 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We will unable to give you full refund as you intimated us after 30 days. Our team will keep you updated.

Regards

Sagar

Team OneAssist

Nov 29, 2017

Updated by Narayan Devadiga As it is activated without my knowledge. I will not accept half payment. I want my full amount to be refunded ie Rs 1299/-. since last 3 week I am chasing for the deactivation of One assist fraud service.

Nov 29, 2017

Updated by Narayan Devadiga I got to know from Customer care, that the One Assist service is activated on my HDFC card no 7298 on 17th Nov 2017 and I have send mail to One assist for deactivation of services on 15th Nov 2017.

How can you say that it is extended 30 days after activation . can u share me the proof of it. Check the image attached for your reference.

[Resolved] OneAssist Consumer Solutions — activate one assist service in hdfc credit card no-7298 without my knowledge.

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