OneAssist Consumer Solutions — After 3 months my broken mobile is not repaired by one assist | |||||
I take a breakage insurance police from one assist my mobile got damage in a misshaping i i reg. A complaint on 25 th jan 2016 and they collect my mobile from me 10 feb 2016 but till now they are unable to solve my problemi call customer care many time always they extend due date i want to submit a complaint against one assist but i don't know i how Was this information helpful? | |||||
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OneAssist Consumer Solutions customer support has been notified about the posted complaint. Mar 02, 2016 Nikhil Samtani's response Good
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 9 Comments | |||||
Comments
I hv done my payment but now no one call me and not activating my plan
Really good customer service. helped me when I lost my phone. Great Stuff. amazing company
Same problem with me also. My claim number is SR#1391883. I had put an insurance plan for my mobile with one assist protection plan[protected]. I had dropped and the screen got a crack. all other functions including touch was working fine. i had raised a claim for change of screen. They collected extra money for that also and had to followup daily for the delivery of the serviced handset. it took more than a month for them to return the repaired handset. I was delivered the mobile on 23rd June, 2016. It was completely not working. The following were the issues which were not present when I gave the mobile for change of screen. the phone was in perfect working condition when I gave it initially except for the broken glass. Now the following are not happening.
Sim cards both slots are not working. Battery s draining quickly without usage. Wifi s not working.
Phone is rebooting very often in idle mode,
phone s getting switched off when any application is opened.
Immediately had complained to them both by phone and mail and repickup was initiated on 24th June 2016. til now it has not been picked up back. inspite on literally hundred calls i had made and hundred mails i have sent. This is completely unacceptable. my membership id is [protected] and my Relationship No : 685515.
Warm Regards,
Subha Dineshbabu.
Sim cards both slots are not working. Battery s draining quickly without usage. Wifi s not working.
Phone is rebooting very often in idle mode,
phone s getting switched off when any application is opened.
Immediately had complained to them both by phone and mail and repickup was initiated on 24th June 2016. til now it has not been picked up back. inspite on literally hundred calls i had made and hundred mails i have sent. This is completely unacceptable. my membership id is [protected] and my Relationship No : 685515.
Warm Regards,
Subha Dineshbabu.
Fraudulent company
OneAssist Consumer Solutions Customer Care's response, Oct 3, 2016
Verified Support
Dear Rashmi,
Greeting from OneAssist...!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330
Regards,
OneAssist.
Greeting from OneAssist...!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330
Regards,
OneAssist.
One star is overrating for OneAssist. It is the worst mobile protect agency you will every see in your life. it took them 3 months to return my phone that also after dozens of phone calls and mails and yelling and frustration. Never buy anything from OneAssist they are a fraud company. After my phone being returned it wasn't in the same state i submitted. They took out the sim tray and the audio isn't working anymore. They will make your life living hell
Very poor service form one assist. they are running a fraud company. I suggest we place a Class action lawsuit on the company. Contact me at [protected]@gmail.com and we all can place a lawsuit on the company.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist...!
We regret for the inconvenience caused. Kindly share your Customer ID and we will get in touch with you shortly.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]
Regards,
Team OneAssist