[Resolved] OneAssist Consumer Solutions — auto renewal without my approval

[Resolved] OneAssist Consumer Solutions — auto renewal without my approval

P Prem1991 from Delhi, Delhi

For past 3 years I am informing them not to renew my plan.still they do and promise me that next time it won't happen. Today(18/4/18) I got a message that Rs1299 is debited from my HDFC credit card. I already sent a mail regarding not to renewal on 27/2/18 (check attachment) but no use. They debited amount without my approval. Today I call customer care and explained everything, they informed me that call will be transferred to cancellation department and asked me to wait till that. I was waiting in the call for more than 10 minutes and still no answer. Again I called, this time they inform that will connect to escalation department and I was again waiting for around 5 minutes and no reply. what should I do now to retrieve my debited amount? +1 photos Was this information helpful? No (0) Yes (0)
May 25, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 23, 2018 OneAssist Consumer Solutions Customer Care's response Dear Customer Greetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3106177 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) Apr 23, 2018 Updated by Prem1991 Thank you so much for your help. After I get amount credited, will make this ticket resolved.
Add a Comment	Share
Submit Close