[Resolved] OneAssist Consumer Solutions — cancel one assist and need refund | |
I received hdfc credit card on 12.10.2017. On the same day i received sms rs.1299/- debited from your credit card for one assist. While applying for credit card i did not opted for one assist scheme. Without my knowledge rs.1299/- have been debited from my credit card. I called to one assist customer to cancel the one assist plan and requested for refund but customer care executive keep on convincing me to stay in the plan and ended with within 48hrs our executives call you. Still no one contacted me ragarding this. But i am clearly saying that i do not need this protection plan for my credit cards. So i request you to cancel the one assist plan and refund the debited rs.1299/- from my credit card. One assist relationship number : 2907436 Was this information helpful? | |
Nov 18, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 18, 2017 OneAssist Consumer Solutions Customer Care's response Dear CustomerGreetings from OneAssist...! We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2456150 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |
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