OneAssist Consumer Solutions — cancellation of my membership

Address:

Chennai, Tamil Nadu, 600110

I received sms from hdfc bank that rs.1399/- got deducted from my credit card without my permission. So i called to the hdfc customer care and representative stated like the money deducted on behalf of one assist for my credit card protection plan. The plan was activated without my permission or confirmation, so i called to one assist customer care, your executive said like he will cancel the plan and even i got mail from your cancellation department like cancellation was accepted. This was happened on march 28 2018. But on april 4th i have checked my hdfc net banking and was shocked after i came to know that the plan was not cancelled so i called your customer care again and your representative told like plan was converted into emi, i didn't ask anyone to convert the plan for emi. So again i requested for cancellation and they accepted in word of mouth. After some days i have checked my credit card through net banking and i came to know that one assist offer discount of rs.400 and same as earlier i didn't asked any discount to them. So again i called and representative told like i need to pay the money even if i want to cancel the plan. Representative behaviour was changed and her voice modulation was very rude and she told like, i have agreed to continue the plan, but i didn't told like that to anyone, even i having all the audio recording of my confirmation which i had with the one assist customer care representative. Are they people are playing? Till date the plan was in activated state and representatives are forcing me to take up the plan. This is not the good sign for the company and almost 20 days over. Please cancel my membership and refund my money back.

Customer name: dhanalakshmi v
Mobile no: [protected]
Registered mail id: [protected]@gmail.com

Regards
Karthik
[protected]