[Resolved]  OneAssist Consumer Solutions — cancellation of one assist membership

Address:700129
Website:OneAssist

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6830 without my concern on date:16/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2546643
Name :- sohom majumder
Mobile no. :- [protected]
Credit card number ending :- 6830
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Sep 23, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Majumder,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2268406.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
Complaint comments 

Comments

Amount of rs 1899 got deducted at 11th august from my a/c for dat ref/cheq no. J[protected] to which i wnt a refund for same . please kindly refund me d amount as soon as possible nd cancel request for e wallet .
OneAssist Consumer Solutions Customer Care's response, Aug 23, 2017
Verified Support
Dear Harish,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2277035.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards,

Deepali

Team OneAssist
OneAssist Consumer Solutions Customer Care's response, Aug 23, 2017
Verified Support
Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Sagar

(Team OneAssist)
Mobile Policy taken against IMEI [protected] and my policy number is 1279544. Now the stated IMEI went switched off suddenly. I've been sending emails to one assist and trying to call customer care continuously, but there is no response from any one from the insurance company.
Service request numbers: 2210656 & 2218332
OneAssist Consumer Solutions Customer Care's response, Aug 23, 2017
Verified Support
Dear Mr Ilanthendral,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
OneAssist Consumer Solutions Customer Care's response, Aug 24, 2017
Verified Support
Dear Mr Ilanthendral,

Greetings from OneAssist...!

We tried reaching you on the registered mobile number however the calls were not connected. Request you to help us with an alternate contact number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist
My name is Mrs. Pinnamaraju Subhadra Devi.
Relation ship No. 2442664
An amount of Rs. 1899/- has been deducted from my ICICI savings account without my consent for the above subscription. I have not opted for the subscription.
I called so many times one Assist people for cancellation of above subscription. But they have not cancelled.
OneAssist Consumer Solutions Customer Care's response, Aug 23, 2017
Verified Support
Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2258033& the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

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