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[Resolved]  OneAssist Consumer Solutions — cancellation of one assist membership

I am a hdfc bank credit card holder. From the date of opening salary account with bank, i have neither registered nor interested with one assist. The bank has auto debited rs. 1899/- from my credit card number ending with 1795 without my concern on date 21.12.2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- as soon as possible.
One assist relationship number: 3307776
Plan name: enhanced wa privilege single plan
Name: manoj kumar dash
Mobile no.:-[protected]
Credit card number ending: 1795
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Complaint marked as Resolved Mar 2, 2019

Complaint Status


[Jan 28, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response Jan 29, 2019 Dear Manoj,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be assured, we have forwarded your case to the concerned team. They will assist you further in your case shortly.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
OneAssist Consumer Solutions Customer Care's response Jan 30, 2019 Dear Manoj,

Greetings from OneAssist!

We regret the inconvenience caused. As per the telephonic conversation. Your membership cancellation is in process with vide service request number 3930927. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.
Complaint comments  1 Comment     Updated: ShareTweet

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I am a HDFC bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1806.I am not interested about this service and don't want this membership any more. So cancel the membership

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    OneAssist Consumer Solutions
    Customer Care Service
    Customer satisfaction rating
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    Complaints
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    OneAssist Consumer Solutions Phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    OneAssist Consumer Solutions Address
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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