[Resolved] OneAssist Consumer Solutions — cancellation request of my plan. and refund my money. | |||
I wanted a protection plan for my phone so the sales executive called me 16 times in one day requesting to register the plan. He also promised that he will register my plan as soon as i make the payment. Once i made the payment he did not fulfil any promises he made. So i called the customer care and they said they will do it within 48 and nothing happens. i made a cancellation request on 8th august 2017. And till the date of 13th august i am not getting any amount. When everytime i make a call you are conviencing me that i will get the amount in 48hrs. And till now i dont get any amount from you. I have paid an amount of1279/- on 7th august 2017. Is this the way to provide your service?? This is totally nonsence. I want my money back within 2-3 days and if you cant give with in that time i am gonna make a complaint on consumer court againest you. Was this information helpful? | |||
Sep 18, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 14, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sourabh, We regret for the inconvenience caused to you and apologize for any misinformation given to you. As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2245402. The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
you repled earlierthat "The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account."