[Resolved] OneAssist Consumer Solutions — cancellations plan

ratheeshvm

from Idukki, Kerala

Address:

Thiruvananthapuram, Kerala, 695043

I would like cancel all services regarding one assist. Because the company take money from my credit card without any information. These type of activities are not a good one. The company must inform me before take money from my card. So please cancel my plan and refund the sum of rs 1399 that you take from my account. And i don't want any service regarding one assist.

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Mar 25, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

OneAssist Consumer Solutions Customer Care's response Dear Rathee,

Greetings from OneAssist,

Sorry for the unpleasant experience. We require your registered contact number or membership details to initiate the cancellation process.Hence request you to email your details on [protected]@oneassist.in . Awaiting your revert.

Regards,

Sophia,

OneAssist,

Social Media Team

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Comments

mahender N

from Chennai, Tamil Nadu

My credit card without permission how you continued claim .i dont need this plan . as soon as possible cancel the plan and refund me 1899/- rupees.its not fare such activity without intimating me to continue plan.cancel the plan and refund me.

mahender N's reply, Feb 17, 2019

Hii,
Can you please cancel the one assist plan and Refund the money.
And without asking my permission for renewal of one assist plan, you people have done the renewal.I wanted to cancel the plan and Please refund the money 1899/- rupees deducted from indusind credit card.

one assist relationship number:1002593318
Date of the Incident : 07 Feb 2019
Please register the complaint and solve the issue.

Thanks,
mahender.n

mahender N's reply, Feb 17, 2019

Your relationship number is 3776808

OneAssist Consumer Solutions Customer Care's response, Feb 25, 2019

Verified Support

Dear Mahender,

Greetings from OneAssist!

Apologies for the inconvenience caused. Your membership cancellation is processed vide service request number 4006811. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.