[Resolved] OneAssist Consumer Solutions — cancelling my one assist plan | |||||
Dear team, I have never used this one assist or any plan of that sort. Still they have debited 1800/- from my account without my consent. And i request by mail to cancel my subscription but till now no response and by jan 3 2019 a sum of 1899 has been deducted from my account. Membership id: g. Vinoth Relationship no : 3203826 Refund the amount deducted asap Was this information helpful? | |||||
Feb 17, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 14, 2019 OneAssist Consumer Solutions Customer Care's response Dear Vinoth, Greetings from OneAssist! Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3886341. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day. Regards, Devendra, OneAssist, Social Media Team. Jan 14, 2019 Updated by vinoth93 Hi, thanks for your response to my complaint. but i already request 2 times before to cancel my membership to the requested ID and no response have been taken (refer to the image attached) and in conditions it is mentioned that if their is no money in account during the membership renewal the membership automatically cancels but no such thing happen and my money is deducted on Jan 03 Can you please state me the reason for not repaying the full amount ??. is their mistake from my side ?   | |||||
 2 Comments | |||||
Comments
This is a fraud and scam company. I never used there services and instead of that I have been charged for it and these guys are not refunding my money. People kindly be aware about this company and make sure no one falls prey to them
Reply
This plan was activated and charged to my bank without my consent and I would like to get this deactivated with full refund back to my account.
The relationship number is: 344758
Name: Nandi Mehra
The relationship number is: 344758
Name: Nandi Mehra
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