OneAssist Consumer Solutions — charged without my consent

OneAssist Consumer Solutions — charged without my consent

M mohankumar999

Oneassist relationship number : 841072 I see that you have taken rs. 1399 on 31 march 2020 from my hdfc credit card no. Xxxx xxxx xxxx xx09 I was not informed of this charge before you debited my account. You need to refund my money. I have not given my consent to directly debit my account. I wish to cancel my membership of oneassist with immediate effect. Please cancel my membership, please do not take any of my money and please confirm the cancellation by email. There is no link at the website to cancel the membership. Give me my money back, please. Was this information helpful? No (0) Yes (0)
OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 08, 2020 OneAssist Consumer Solutions Customer Care's response Dear Mohan, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist. Verified Support Apr 09, 2020 OneAssist Consumer Solutions Customer Care's response Dear Mohan, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist. Apr 16, 2020 Updated by mohankumar999 No action was taken from one assist to refund my money as our converation and once again i am requesting you to cancel my membership and refund money early as promissed by you in the last mesage
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