OneAssist Consumer Solutions — claim close

Address:

Kota, Rajasthan, 324005

When i raise the claim the one assist agent call me and say what was happend and i said that my mobile was on table and fall down due to incoming call and there after he said me to i write in description that you don't know about that.
So i write that.
And after 48 hours i receive a mail that your claim was closed.
Why this company lying to all middle class people.
Please help