[Resolved] OneAssist Consumer Solutions — credit card protection plan cancellation

ashramdham

Address:

Pune, Maharashtra

Hi i dont want to continue one assist card protection plan as they just insist me to activate the plan and debited the amount from my credit card which im not agreed to.
And as it is mentioned on the website about plan cancelletion terms i will get full refund if i raise it in between 30 days period i just called up the one assist team and asked about it they are saying only 300 amount you will get from 1599 which is debited. What the # is wrong what policies what they have mentioned and why they are making us fool.
But i want my full refund back because im raising my concern after 1 day of availing the card protection plan.
I want my full refund back asap
You can get back to me in comments for more details

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Mar 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist