OneAssist Consumer Solutions Customer Care — one assist deactivate one assist plan

Address:Ranga Reddy, Andhra Pradesh, 500084

I did not get any call to activate this one assist membership, but one assist m fee of rs. 1899.00 is automatically debited from my hdfc credit card ending with xxxxxx0773 on 19/12/2017

I don't want to activate this plan and why you guys are forcefully activating this one assist plan.

Please deactivate this service and refund my money or else it ill be taken to major issue.

Name : kotibabu y
Hdfc credit card number ending xxxxxx0773
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Dear Kotibabu,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.
Krishnendu_Saha's reply, Jan 21, 2018
HDFC bank credit card and OneAssist.Rs 1899/- deducted on 3rd Jan 2018 from my credit card for OneAssist without confirmation from my side. I have called HDFC customer care they told it is auto renew process but how it can be auto new process without customer confirmation. I have asked for cancellation and refund, HDFC told 7 working day and OneAssist 2 working day to just make a call.

My HDFC credit card end with 4464
Name : Krishnendu Saha
HDFC and OneAssist link mob -8697730610
My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and charge deducted 1899/- from account. Kindly refund it soon as it was charged without any consent.

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