[Resolved]  OneAssist Consumer Solutions — deactivate and refund money

Address:Chittoor, Andhra Pradesh

Hello
I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist membership fee without my permission. I dont get any mail or phone from one asst team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
As last year also i request you to cancel but you have said that the plan will be cancelled in one year. But now it was again repeated and auto renewed with out my approval or even not intimated.
Kindly cancel this plan and request you to to refund the amount. This is unacceptable that you have been repeating the same.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money

Name:palempalle srujana kumari
Date of incident : 12/02/2019
Hdfc credit card no. Xx2490
Mobile no: [protected]
Email : [protected]@gmail.com
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Mar 18, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Srujana,

Greetings from OneAssist!

We're sorry for the unpleasant experience you had. Please be informed, OneAssist is an Insurance company which provides protection plans for Wallet, Mobile and Home Appliances. However, your membership cancellation is processed vide service request number 3973136. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
Verified Support
Feb 13, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Srujana,

Greetings from OneAssist!

As per the telephonic conversation.Please be informed, your membership cancellation is processed vide service request number 3973136. Your amount 1899/- will be credited in bank account within 5 to 7 working days. Appreciate your patience in the interim.

Regards,

Devendra,

OneAssist, Social Media Team.
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