[Resolved] OneAssist Consumer Solutions — deactivate and refund money | |||
Hello I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist membership fee without my permission. I dont get any mail or phone from one asst team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. As last year also i request you to cancel but you have said that the plan will be cancelled in one year. But now it was again repeated and auto renewed with out my approval or even not intimated. Kindly cancel this plan and request you to to refund the amount. This is unacceptable that you have been repeating the same. And who the hell are you to care about me.. I want my money back. Dont dare again to do this. Please deactivate and refund my money Name:palempalle srujana kumari Date of incident : 12/02/2019 Hdfc credit card no. Xx2490 Mobile no: [protected] Email : [protected]@gmail.com Was this information helpful? | |||
Mar 18, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 13, 2019 OneAssist Consumer Solutions Customer Care's response Dear Srujana, Greetings from OneAssist! We're sorry for the unpleasant experience you had. Please be informed, OneAssist is an Insurance company which provides protection plans for Wallet, Mobile and Home Appliances. However, your membership cancellation is processed vide service request number 3973136. Your amount 1899/- will be credited in bank account within 5 to 7 working days. Regards, Devendra, OneAssist, Social Media Team. Verified Support Feb 13, 2019 OneAssist Consumer Solutions Customer Care's response Dear Srujana, Greetings from OneAssist! As per the telephonic conversation.Please be informed, your membership cancellation is processed vide service request number 3973136. Your amount 1899/- will be credited in bank account within 5 to 7 working days. Appreciate your patience in the interim. Regards, Devendra, OneAssist, Social Media Team. | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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