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OneAssist Consumer Solutions

[Resolved]  OneAssist Consumer Solutions — Deactivate / cancel & refund the amount

Address:Mumbai City, Maharashtra, 400 058
Website:www.oneassist.in

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX7611 with out my authorization on date 07/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1797881

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Subhakaree
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Apr 20, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2017
OneAssist Consumer Solutions Customer Care's response Dear Subhakaree,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1854139 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist
Complaint comments 
3 Comments

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Comments

I am kundan bora, I have no call from hdfc bank and no information about one assist plan after than they automatically activated this plan and deducted Rs.1299/- from my saving a/c .I don't need this plan actually. Please deactivate this plan and refund my money asap
Reply
OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017
Verified Support
Dear Kundan,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1856355 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

Regards

Deepali

Team OneAssist
One assist not giving my handset last 2 month...
Reply
OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017
Verified Support
Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist
This is my mble imei no : [protected] .
Please inform me when i will get back i gave it for repair on 21st Jan 17.
Customer copy : 1610285.
Customer id : 1329617

Reply
OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017
Verified Support
Dear Ms Shrabani,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
OneAssist Consumer Solutions Customer Care's response, Mar 23, 2017
Verified Support
Dear Ms Shrabani,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Our team is coordinating with the Delivery partner to know the status of your handset delivery. They will get back to you soon with an update.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
OneAssist Consumer Solutions Customer Care's response, Apr 3, 2017
Verified Support
Dear Ms Shrabani,

Greetings from OneAssist..!

Our team has sent you the Proof of Delivery document to acknowledge the handset acceptance on your registered email id. You should receive email from happytoassist email id.

Regards

Deepali

Team OneAssist

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    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
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    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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