[Resolved] Oneassist Consumer Solutions — deactivate one assist plan and refund my money

 
5 Reviews
OneAssist Consumer Solutions Pvt. Ltd. 707-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai – 400 059, Mumbai, Mumbai City District, Maharashtra, India
 getbusylivin on May 4, 2019
Oneassist relationship number : 4413502

I see that you have taken rs. 1899 on 16may18 from my a/c no. 988883
I was not informed of this charge before you debited my account.
You need to refund my money.
I have not given my consent to directly debit my account.

I wish to cancel my membership of oneassist with immediate effect.
Please cancel my membership, please do not take any of my money and please confirm the cancellation by email.

There is no link at the website to cancel the membership.
I sent emails to [protected]@mail. Oneassist.in, but there is no response.
How is anyone supposed to cancel their membership?
Give me my money back, please.
Complaint marked as Resolved May 7, 2019
They emailed me and cancelled the membership.

Complaint Status


[May 04, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response, May 06, 2019
Dear Customer,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

On 8th April 2019, I realised that 1399 rupees was debited from my credit card in the name of one assist mfee. How can I get refund from HDFC? To whom I should contact to get my problem get resolved?
Mobile number: [protected]
Hello,

Money has been deducted from my ICICI credit card on 23rd april 2019 for Oneassist plan, I don't need any such plans .Please deactivate and refund my money ASAP.
Oneassist Relationship no.6788750
I purchased the plan on[protected] till not activated the plan on Rs.5099 all time same error cant resolve by customer care i want my money back my mobile number is [protected]

Please deactivate and refund my money ASAP
date of incident : 13:56hr 26 apr 2019
SBI Credit Card No.xx1097
OneAssist Relationship Number : 2576609
Cancellation of one assist membership
I am a hdfc bank credit card holder. I am not interested about this service and don't want this membership any more. So cancel the membership .
Oneassist relationship number : 2853077
Name :- Esakkiraj M
Mobile no. :-

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    Customer satisfaction rating
    83%
    Complaints
    3105
    Pending
    69
    Resolved
    2550
    phone
    +91 80 8033 3333 [Customer Service]
    +91 22 4298 3000 [Corp Office]
    location
    707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
    Oneassist Consumer Solutions - deactivate one assist plan and refund my money