[Resolved] Oneassist Consumer Solutions — deactivate one assist plan and refund my money
OneAssist Consumer Solutions Pvt. Ltd. 707-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai – 400 059, Mumbai, Mumbai City District, Maharashtra, India
Gegetbusylivin on May 4, 2019
Oneassist relationship number : 4413502
I see that you have taken rs. 1899 on 16may18 from my a/c no. 988883
I was not informed of this charge before you debited my account.
You need to refund my money.
I have not given my consent to directly debit my account.
I wish to cancel my membership of oneassist with immediate effect.
Please cancel my membership, please do not take any of my money and please confirm the cancellation by email.
There is no link at the website to cancel the membership.
I sent emails to [protected]@mail. Oneassist.in, but there is no response.
How is anyone supposed to cancel their membership?
Give me my money back, please.
Complaint marked as Resolved May 7, 2019
They emailed me and cancelled the membership.
[May 04, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified SupportOneAssist Consumer Solutions Customer Care's response, May 06, 2019
Greetings from OneAssist!!!
We are sorry to see you go.
We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.
We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.
Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.
We appreciate your patience in the interim.
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