[Resolved] OneAssist Consumer Solutions — deactivate oneassist plan and refund money at the earliest

rajivrakshit

Address:

Mumbai City, Maharashtra

Without any prior notification an amount of rs 1399/- was debited from my credit card by oneassist.

On contacting the customer care i was informed that it is an yearly renewal charge that has been debited from my card, for which no prior consent was taken from me.

I strongly object to this unauthorized credit card charges, as my membership with oneassist has been auto renewed without my consent.

On the date of incident only, i called up oneassist customer care and asked them to cancel my plan, but they are delaying the cancellation process and calling me multiple times trying to persuade me to continue with the plan.

Hereby, i declare that i don't intend to continue my oneassist plan, so, please deactivate my oneassist plan and refund my money asap.

Date of incident - 13th february 2020
Membership id - [protected]
Relationship no. 3712802
Hdfc card no. Xxxxx3916

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May 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rajiv,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Feb 26, 2020

Updated by rajivrakshit Its been more than 10 days that i have raised this complain and expressed my wish to discontinue my membership with OneAssist.

An executive called up and confirmed me of the cancellation of the membership but the membership amount which was debited from my account haven't been credited back yet.

Kindly speed up the process and refund me the amount at the earliest

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Comments

Lk1710

Hi, my hdfc cc has been charged on 30th jan 2020, for membership auto reneal without my knowledge n consent for membership # [protected], i need the amt deducted 1399/- to be refunded immediatly n also the auto renewal need to be cancelled permanently, pls confirm.

nkunti

from Kolkata, West Bengal

Hi,

I am ICICI bank debit card holder. My walletassist plan has been renewed without informing me and they have deducted 1899rs from my bank account.
I dont want to renew this plan.
please deactivate this and return my money.

Thanks & Regards,
Dipti