[Resolved] OneAssist Consumer Solutions — Deduct money without permission

Raj.bhatti1

from Ludhiana, Punjab

Address:	Ludhiana, Punjab, 141120
Website:	www.oneassist.in

Dear sonali madam

As per our telephonic ([protected]) conversation with you (Sonali madam) on date & time 18/03/2017 12:26 am i requested to you to deactivate one assist membership (Relationship number 1820798). You said me that your company one assist credit the deducted amount rs. 1299.00 (Deducted on 14/03/2017) credit on 15/03/2017 to your credit card. Rs. 1299.00 but i checked my statement and found that you have not deactivate my one assist membership but you make smart emi for this amount. My hdfc credit card statement also showing dial an emi for rs. 1299. Cr and on 16/03/2017 smart emi, int nbr:01, [protected] rs 427.21 debit from my credit card service tax also charged on this emi amount rs 17.53.

As per your requirement on telephone for proof of amount deduction i am sending my credit card statement. Kindly check and refund my amount.

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Apr 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Singh,

Greetings from OneAssist..!

Please be assured that your Membership Cancellation is already been initiated on 16 March 2017 and the refund will be added to your account within 7 working days. The Service Request no for the same is 1841117.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist