[Resolved] OneAssist Consumer Solutions — deducted amount on my hdfc credit card account without any information - cancel the membership and refund the amount quickly - reg

burragoni

from Hyderabad, Telangana

Website:

www.oneassist.in

Sir,

I have availed oneassist membership last year and on jan-16-2018 it got expired. And the oneassist deducted my hdfc credit card account ending with 1593 on jan-17-2018 of amount inr 1899 with out any communication to me in any form i. E. Sms/email/call. The deducted amount has reflected in my credit card statement.

I am not at all interested with the service and i have mailed them multiple times. As of now no received any info or communication from them. I am requesting them to cancel my oneassist membership immediately and refund the amount to my credit card account.

How they can deduct amount on my account with out any information/communication.

I am requesting the oneassist team to look into the issue and resolve at the earliest. Also please do cancel the autopay which you setup with out my consent. I am not interested in the service.

Thanks.

Regards,
Vinod kumar b,
Email: burogini. [protected]@gmail.com

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Feb 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

Jan 23, 2018

Updated by burragoni Thank you for your reply.

Is this any kind of joke, FYI I mailed the details to the email mentioned by oneassist not once not twice but almost 4 to 5 emails but none received any reply so far. Is that mail id [protected]@oneassist.in working, if working why not even a single reply for almost 5 emails. This is worst ever service. I am requesting to look in to the issue immediately.

I am providing the details again:
Relationship # 1641451
Name: VINOD KUMAR BURRAGONI

I am requesting to cancel the membership immediately and refund the amount.

Thanks.

Verified Support

Jan 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod,

Thank you for sharing the details. Your membership has already been cancelled vide Service Request Number 2796491 and the refund has been processed today, on 24th Jan. It will be credited to your bank/card account in 7 working days.

Regards,

Brijesh,

Team OneAssist.

Verified Support

Jan 24, 2018

OneAssist Consumer Solutions Customer Care's response Dear Vinod,

We would also like to apologize for the unpleasant experience you had and hope that your query is addressed.

Regards,

Brijesh,

Team OneAssist.

[Resolved] OneAssist Consumer Solutions — deducted amount on my hdfc credit card account without any information - cancel the membership and refund the amount quickly - reg

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