[Resolved]  OneAssist Consumer Solutions — deducted the money without intimating anything

Address:Building no 20, Raheja Mindspace,, Hyderabad, Andhra Pradesh, 500081

I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1399. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.
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Mar 9, 2020
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Jan 31, 2020
Updated by Nadavaluru Meghana
I am using icici credit card and i got a message that assist plan has been added to the credit card and they are going to charge rs. 1599. I have not accepted, they said that you will be getting a confirmation call to accept but i didn't get any call to accept or deny. So, through this i would like to mention that i am not interested in this plan and don't charge anything and don't activate any plan to my credit card.
Verified Support
Feb 03, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Meghana,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
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