[Resolved] OneAssist Consumer Solutions — device claim service request - 2127198 | |||||
Hi, I have applied for the insurance of my mobile. U submitted my device on 4th of july they said it will be repaired andbback to me within 30 days. But afterwards i got an mail that my device is totally broken and it's under ber (Beyond economical repair) i contacted them they said me that i get the refund of that device i:e 8000. But then they said me that i get the estimated amount of 7600 only. I submitted my cancel cheque and the invoice copy on 19th july i contacted them of 22 but still they are saying that they didn't received any courier. But when i confirmed from dtdc courier it's showing that successfully delivered. I don't know when they will get the courier and when they will refund the money. It's totally harassment to the customers. My device request no is Device claim – service request # 2127198 Was this information helpful? | |||||
Sep 22, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ronit, Greetings from OneAssist..! We are sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they will get in touch with you shortly for the same. We appreciate your patience in the interim. Regards, Deepika Team OneAssist Verified Support Jul 25, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ronit, Greetings from OneAssist..! As discussed on the call, we have received your documents and forwarded the same to the relevant team. Your BER amount will be processed in 7 to 8 working days. We appreciate your patience in the interim. Regards, Brijesh Team OneAssist. Verified Support Aug 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ronit, Greetings from OneAssist..!!! We have some great news for you! Your BER amount has been credited to your account on 01 August, 2017. Below are the transaction details: UTRN: NEFT-KKBK[protected], Payment date:[protected], Amount: Rs.7600/- Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
 2 Comments | |||||
Comments
I got an message today that my claim process has been completed. Deepika Can I know where is my claim amount. I haven't received my amount and I got an mail from your [protected]@oneassists.com that "your claim has been completed. Is this kind of service your company is providing.
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