[Resolved] OneAssist Consumer Solutions — Device claim - service request no. 1707348 | |||||
I raised a service request no. 1707348 on 18th December 2016 for repairing of screen of my mobile phone which was damaged to due to falling. A blue mark had appeared on screen due to falling. The device was picked up on 21st December and the repaired phone was delivered on 8th January 2017. Upon receiving the repaired phone, I noticed that the blue mark hadn't been fixed. Instead the motherboard was changed. I immediately called customer care and asked for re-pickup of phone. On 8th January 2017, request for re-pickup was taken . As on 16th January 2017, no action has been taken on the issue. Also any acknowledgment letter for change of motherboard which led to change of imei no of my mobile phone hasn't been provided Was this information helpful? | |||||
Mar 9, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 17, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mustafa, Greetings from OneAssist...! We deeply regret the inconvenience caused at your end, please be assured that all necessary steps would be taken at our end. Please allow us to have this checked, we will look into this matter and help you with the best we can. Regards Team OneAssist Verified Support Feb 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Mustafa, Greetings from OneAssist...! We hope your query has been addressed and as per our records your handset has also been delivered to you. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
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