[Resolved]  OneAssist Consumer Solutions — does not provide claim & harmed financially

Address:

205001

Sir/mam, i had claimed (Claim sr#2803836) to repair my mobile phone against membership id [protected]. My claim was accepted and i recieved a call on 01 or 02 of february from oneassist representative that "pick up service is not available at your location so please send me your phone on '25/14 east place nagar, crown plaza building, 3rd floor, room number 304 new delhi 110008'." so i courier my phone on this address on 02 february. Then on monday, 05 february about 12 oclock i recieved another call from oneassist representative saying that "wrong address was given to you by mistake, please cancel courier order, and send the phone on"17/4 3rd floor, main market, tilak nagar, behind police booth, mangal bazar road, new delhi 110018". Then i immediately contacted my courier company and they said that your pakage is already delivered. My phone was in the hand o[censored]nkown person. How can the company like oneassist show this type of negligence?, then i travell 400 km to receive my phone from that person. Its costs me 4000 rupees and too much tension. Instead of showing apologies, now they are not willing to repair my phone even after a month, even closed the case by their side. Please help me.
My contact number is [protected] (Registered with oneassist) but call me on [protected] secondary number.