[Resolved] OneAssist Consumer Solutions — forced enrollment of service

Neelkamaljaiswal

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400 059

I have been forcefully enrolled in one assist sevice and my axis bank account has debited with rs 1899. I don't want their service.
I want refund and cancellation of service.
After repeated requesting them from the day (I. E. 21/9/2017) rs 1899 has been debited. They are not listening and harashing me unnecessarily. They are not refunding my hard earned money. I want cancellation of the service and debited amount be credited back to my axis bank account.;
Please help and resolve.

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Oct 30, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Sep 26, 2017

Updated by Neelkamaljaiswal My registered mobile number is [protected].

Verified Support

Sep 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Neel,

Thank you for sharing the details.

As per your request, plan has been cancelled vide Service Request number 2382348 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.